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beardsley · 02-02-2011, 11:03

VM are really getting on my goat now.

Phoned yesterday morning and was offered 30Mb for £1.50 less than at present, with caller display free instead of £2.00. Also a goodwill payment of £12 against the activation charge. Unfortunately the agent could not put it through right then and I was told to call back later yesterday or today.

Phoned back yesterday evening and had some very strange things on the phone (hold music playing while talking to the agent and transferring from one agent to another mid conversation). I was told then that the best they could offer was £4.51 more that I am paying at the moment. Called back today and told the same deal.

BT Infinity is available in my area and the checker indicates that I should get 30Mb down and 6.6Mb up, so it looks like it is time to jump ship.

The ironic thing is that from past experience, once the number porting request is submitted by BT and it is too late, I will probably get a phone call offering a better deal than I am being refused now.

02-02-2011, 11:03	#1096
beardsley Inactive Join Date: Jun 2003 Location: Hampshire/Surrey border Posts: 128	Re: 20 Mb/s to 30Mb/s free upgrade VM are really getting on my goat now. Phoned yesterday morning and was offered 30Mb for £1.50 less than at present, with caller display free instead of £2.00. Also a goodwill payment of £12 against the activation charge. Unfortunately the agent could not put it through right then and I was told to call back later yesterday or today. Phoned back yesterday evening and had some very strange things on the phone (hold music playing while talking to the agent and transferring from one agent to another mid conversation). I was told then that the best they could offer was £4.51 more that I am paying at the moment. Called back today and told the same deal. BT Infinity is available in my area and the checker indicates that I should get 30Mb down and 6.6Mb up, so it looks like it is time to jump ship. The ironic thing is that from past experience, once the number porting request is submitted by BT and it is too late, I will probably get a phone call offering a better deal than I am being refused now.