Quote:
Originally Posted by Ignitionnet
Blimey an upgrade including a drop in monthly charge with a one-off fee certainly makes a lot of people suddenly want to leave VM given how many suddenly take that 'Thinking of leaving us' option on the IVR. 
Marketing will be all over it so long as it isn't their budget paying for it naturally  |
Problem is that everyone likes a deal and if one person gets different treatment to another then all hell breaks loose, and forums and hotukdeals and other such places serve only to compound such issues further.
Ironically, it always seems to be those on a cushy little number that are always the most vocal. In VM's case, the days of handing out retentions packages like sweeties certainly bites them in the ass in this kind of scenario, which necessitates a need for some method of standardization and transparency.
People seem to forget it's not a mandatory upgrade, and well for those who cannot wait and want it yesterday but on their own terms, having your cake and also wishing to eat it springs to mind.
Lets see how many of them who decide to leave manage when they have to possibly pay two seperate providers for their "triple-play" services last when they live 7km from the exchange and have a ghetto 2mb connection at best