Quote:
Originally Posted by olisun
Why do some people have poor service in the first place?
Is it the fault of the users who have better service and hence VM have decided to take some of it away with the hope of improving the service for the people who have a poor service ?
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I'm a user first and VM staff second and in my opinion is VM should be able to give all customers the top speed and unlimited.
When I worked for faults I would make sure the customer either got the full service or got money back until they could. I agree it is unacceptable, BUT I do not make the decisions and do not get to see all of the data poles.
The network guys are trying out ways to give the customers with crappy service a better one and they are blaming those that batter the network ..
So as I said, whether we like it or not, if they decide to bring in shaping, inspection or management of any kind, we have to live with it or move on.