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Originally Posted by andyl
Access to the Service Status link has been demoted to a tiny link and its content is now rapidly archived. Can't think why. If email is not intended to be the main attraction of the product then they should drop it from broadband marketing. Simple as.
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Agreed.
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Your post is confused. You criticise me saying that I'm extrapolating my personal experience to say NTL CS is crap. No mate, I said the collective experience suggests NTL: CS is crap.
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Really? Have you spoken to all 3 million customers to find out? :o
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You go one to say you're good experience may not be so common.
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On this ite, no it's not common...
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Precisely. Out here in the real world surveys, the letters etc ie not this forum, reveal widespread disatisfaction. Ask yourself this. Do you really think NTL has a GOOD reputation? If not why not? And how bad must a company be for people to bother to create a site like this.
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People? ONe p1ssed off customer who happens to be very good at web design...
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And how bad must it still be to have such an active subscriber base?
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As the old saying goes, if you enjoy a service you'll maybe tell one person - get a problem, and you'll tell ten. I can';t be arsed to work out the percentage of customers who complain on this site compared to the amount of customers ntl have, but I'm guessing it's a single digit, with a few decimal places.
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Still, as you seem to think your employer is so good, how about setting up NTLisreallyjollygood.com and see how far you get.
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Where did I say ntl are 'good'? I think their products are, but I do know some people have a terrible time with the as far as their CS experience goes, which is why I help on here when I can.
I have no interest or will to set a site up, thanks all the same. If I don't like a service I receive, I get rid of it, rather than spend the next x number of years still paying them for a service I'm not happy with..
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Interesting to note that you, as an NTL employee, think I should switch provider. Doesn't this take us back to another point on this thread? You don't work in CS do you.
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My thoughts are regardless of who your current service provider is. If you're not happy, go elsewhere. Simple as.
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The suggestion is not that you queue jump but that once you're through your account is flagged as staff. My you are touchy on that point though aren't you.
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As Mark B said earlier, the fact that I'm staff doesn't come into it when you ring CS. Even the CS staff don't notice half the time..Not a touchy subject for me, but one where
you seem to have trouble comprehending when it comes to my responses.
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I'm sure it must be very upsetting seeing the company you work for being so comprehensively criticised but trust me, there is just cause. Keep taking the pay cheques and the head in the sand.
Ciao!
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Not really, especially when the critism is deserved. You seem to have problems absorbing anything I've said previous posts. Things do go wrong at ntl, and critism is definitely deserved at some popints, but IMO, it wasn't deserved judging by the post that started this thread.
I'll take the pay cheques thanks, and although my head isn't in the sand, I'll let you think it is. If you're head is stuck where I think it is, sand is preferable. Have a lovely life
