Quote:
Originally Posted by Horizon
Ok - quick update. Called retentions again and they said that if I wanted to upgrade to 50mb it would cost more as I'm on a deal even though they're charging new customers the same for 50mb as what they were charging for 20mb yesterday. But the good news is that systems are just starting to be upgraded for 30mb and it should be completed by the end of the week. So next Monday, I'll be checking again.
|
Thanks for proving my point about the fool being the company and illustrating how stupid VM are. You call through to retentions multiple times within a single day angling for a deal on 30Mb, all of which should be logged, and they indulge you, amusing.
---------- Post added at 19:02 ---------- Previous post was at 18:59 ----------
Quote:
Originally Posted by whizzard
I think its pretty clear that VM are using all their new products and services as means and ways of aligning price plans and removing many of the legacy retentions deals at the same time, hence the resistance to haggling. I would imagine TiVo will have even stricter conditions applied.
|
Dream on. VM would give do anything if they think it would help the churn figures. The retention policy is laughable as my own experience suggests.