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Re: 20 Mb/s to 30Mb/s free upgrade
Quote:
Originally Posted by Chris
I'm not sure the two are necessarily the same thing - someone on staff may be able to clarify. Nevertheless, more than one person on a retentions deal has phoned up this morning and been told they will have to pay the regular price in order to get the uplift to 30Mb, and has reported this in this thread.
If you have phoned up, been told otherwise and have now taken the 30Mb uplift, I'd be checking your next bill very closely if I were you, just to make sure you really do still have your retentions deal.
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I will be checking my bill very carefully, as I asked for confirmation that my monthly charges would stay the same, and the only difference would be a one off cost of £30, and the nice gentleman from Customer Services confirmed this (I also checked that the £30 one of cost was inclusive of VAT, and that was confirmed.)
I currently have the following credits every month on my bill (taken from my current bill).
Additional Loyalty Discount
Triple Combo Loyalty Discount
Add Set Box(es) Discount
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