Quote:
Originally Posted by warrenb
But not on VIP. Just want to bring the equipment up to what I should have on VIP 50. I am not adding a box as I want the old one taken away, just swapping.
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But you are upgrading a box to HD. HD is included in XL, but not all XL customers have it as they don't have a V-HD or V+HD. They don't get free HD activation either.
It's in the T&C's
Quote:
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HD: HD activation fee is £49.95 with all TV packages for all new Virgin TV customers (subject to status and credit checks). Standard installation fee (£40) remains payable. HD activation fee of £49.95 only applies to first HD Box. For second and subsequent HD Boxes, HD activation is charged at £99.95 per V+ HD Box, or £49.95 per V HD Box. V+ subscription is included with TV size XL or £5.10 a month with TV size M, TV size M+ (Starter) and TV size L. Existing customers who do not wish to keep their SD box must pay a £49.95 HD activation fee for a V HD/V+HD box. HD TV set required. V+ HD must be kept for your minimum contract term. V+ HD Box may differ to that depicted. V+ HD Box remains the property of Virgin Media. Channels may be subject to change, regional variations.
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---------- Post added at 13:30 ---------- Previous post was at 13:27 ----------
the only ones that could over-ride this would be Customer Relations. Staff in Customer Care will be following the guidelines I've quoted.