Quote:
Originally Posted by tweedie
Thats abit of a **** take, upgraded to 50MB yesterday and they charged us £20 activation which is getting added to the bill.
Needless to say I will not be paying it
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It says £20 activation for 50Mb on their site.
Quote:
Your Services
Broadband XXL
Broadband extras
Wireless "N" router and adapter
Fees
Standard engineer installation
£0.00
50Mb broadband activation
£20.00
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Although saying that on the page before in the terms it says this....
Quote:
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Free installation & activation upgrade offer: Offer ends 31st March 2011. Subject to network capacity. 12 month minimum contract term applies. If you cancel during the minimum contract period you will incur an early disconnection fee. Available to existing customers upgrading to broadband size XXL (subject to status and credit checks). Customers on non-standard pricing will need to move to standard pricing to receive these offers. Downgrading services in your bundle during the minimum period will attract a charge.
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If i was you i would phone up and cancel until you get it free.