Quote:
Originally Posted by Chrysalis
I agree with Masque on this tho, if customer rings up and support have no idea, then customer as a result will get wrong support response.
---------- Post added at 13:40 ---------- Previous post was at 13:20 ----------
My question is what are VM going to do about the inevetible overloading of off peak after this comes into force. This will just move the high use to a different time of day.
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I would imagine they would have call routing in place to cover this, though obviously it is dependent on the end user dialling from the correct number.