Quote:
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Originally Posted by Neil
But that's not "not budging", it's offering an alternative way so that the customer can get what he/she has asked for.....
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Which, correct me if I'm wrong, is what
Toshni was told by ntl??
Quote:
"I spoke to the customer relations people this monring hoping to get the same upgrade, as I have been paying £24.99 for the 750K service for about 2 years.
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Their response was that the only way I could get the cheaper £12.99 new customer rate was to cancel my current contract and start a new one.
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So, it's Sky being helpful in this scenario, but ntl behaving 'attrociously'?????
