Quote:
Originally Posted by Digital Fanatic
Customer Relations is if you are thinking of disconnecting your services.
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You don't have to be thinking of leaving to talk to customer relations. You can talk to them if you're not happy with the responce you get from customer Service.
I spoke to them several months ago because I wasn't happy with the CS response to an issue I had. I told them upfront I wasn't thinking of leaving, but was unhappy with the CS response. They sorted it out to my satisfaction.
As a very longstanding customer, they told me to always go to them if I had any issues. They can do things that CS can't. TBH, I vary rarely have issues with my VM service.