Quote:
Originally Posted by trickytree
I just want 100% confirmation from someone on here who knows what they are talking about in regards to the VIP bundle.
I had the £7 added to my bill for HD channels that I was previously getting a credit for due to the complaint like a lot of us made to the Exec office.
So I called 150 - through to billing (overseas) and said I wanted to know why I was being charged for this now. After many minutes on hold he came back to say he could only presume it was a 6 month deal as there were no notes on my account about it. I said well I was told it was on until the VIP bundle had been relaunched in Q1 2011. I said well how could you presume it was a 6 month deal then when there is no notes about it and he admitted he could see the previous credits.
So I said as he wasn't budging and I wasn't happy to just remove the premium HD add on. He said he could not as it was part of the bundle??!?!? I said I didn't think it was but he was sure and telling me to check the website etc. I was not able to as I was off out for the weekend and just got back to see no mention of premium HD as part of the VIP(20) bundle.
So am I able to bin the £7 charge and continue as normal?
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It's not part of a bundle. It's still currently a "bolt-On" subscription to Sky Sports/Movies.
I'd call back and speak to Customer Relations if you don't get anywhere with Customer Care.