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Originally Posted by orangebird
No, they won't acknowledge to you personally, but they do publish service status etc.
They bring on new customers because email is not intended to be the main attraction of their products.
I could out the same back to you - 'I've had problems so it must all be crap for everyone?
No, I don't think you should pay, purely because you're a resi customer, not a business customer. I think if you're that unhappy, you should bite the bullet and change provider. With companies falling over themselves to gain new business, I'm sure most of the leg work and hassle would be taken away from you by the companies you choose to change to? 
I work for ntl, but not for the Business Unit.
Not at all - employees do not have any priviledges or quick routes over non-employee customers, from install of services (which can take between 6-8 weeks), and I certainly don't know of any magical phone numbers to get me to the front of the CS phone queue.
Heed your own advice. I do take on legitimate critism, every day on this forum. I also try and help out where ever I can is a customer needs help because of bad service. What I don't accept is p1ssing and moaning because someone couldn't get what they wanted and their threats to leave made to look foolishly empty. Yes, my experience of ntl CS maynit be so common, but think about it, we're on a website that was created for p1ssed off customers, (nthellworld) not those who are actually happy. I do not like you insinuating that just because I work for ntl that I q-jump over full paying customers, or that I accept sub standard service and let the little things go by, because I don't.  |
Access to the Service Status link has been demoted to a tiny link and its content is now rapidly archived. Can't think why. If email is not intended to be the main attraction of the product then they should drop it from broadband marketing. Simple as.
Your post is confused. You criticise me saying that I'm extrapolating my personal experience to say NTL CS is crap. No mate, I said the collective experience suggests NTL: CS is crap. You go one to say you're good experience may not be so common. Precisely. Out here in the real world surveys, the letters etc ie not this forum, reveal widespread disatisfaction. Ask yourself this. Do you really think NTL has a GOOD reputation? If not why not? And how bad must a company be for people to bother to create a site like this. And how bad must it still be to have such an active subscriber base? Still, as you seem to think your employer is so good, how about setting up NTLisreallyjollygood.com and see how far you get.
Interesting to note that you, as an NTL employee, think I should switch provider. Doesn't this take us back to another point on this thread? You don't work in CS do you.
The suggestion is not that you queue jump but that once you're through your account is flagged as staff. My you are touchy on that point though aren't you.
I'm sure it must be very upsetting seeing the company you work for being so comprehensively criticised but trust me, there is just cause. Keep taking the pay cheques and the head in the sand.
Ciao!