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Originally Posted by Neil
So why is this attitude still present within ntl?
You know as well as I do, that this must be the oldest complaint aimed at ntl over the years, & yet it is clearly still happening.  |
And it is still present in every damn customer service centre in this godforsaken country including you precious BT and Sky lest we not forget
The thing you are missing is this is
NOT just and ntl problem its an industry problem.
Every company I have every dealt with (except the small local ones) have had some excellent staff who go out of their way to assist you, and some utterley pathetic staff who have absolutely no intention of helping you.
ntl are not alone.........its not ntl that arent interested in long standing customers its every big company.
(If I was unfortuante to once again be a Sky Customer) If I rang up Sky Customer 'Disservice National 0870' trying to get a cheaper offer on my TV, or a cheap installation when I moved (of a acceptable quality) It would cost, Sky would not budge even if I subscribed to every package and was giving something like £50 a month........wheres the difference? It would all end in cancellation! And trying to blag it by siging up under my mrs or dogs name to get a free install
Try ringing the majority of ISPs and they will do nothing.........if you can get it cheaper elsewhere theyll let you.........and BT again wont care, they will try and delay your exit (in the hope you get bored) passing you pillar to post (every regional call cetre with a dodgy accent in the UK) but wont offer 'deals'
So the fact that ntl 'do' offer rentention offers to some makes them
better than most of their competitors.