Quote:
Originally Posted by Nopanic
Alex Brown, the blogger is one of the Senior manager at VM, he is the most customer focused person I have even met .. he posts on most forums and Twitter .. in fact he setup the Twitter support team ..
A few complaints wont dampen his spirits .. he'll find the fixes  |
Credit to him for what he has done but as he frequently and understandably states that some issues are beyond his knowledge it must be obvious that the dumbing down of the router may have gone far too far.
Everything to do with the Superhub depends on VM's strategy. If it is a simplistic internet gateway for multiple P.C.'s then with compatible ethernet or wireless components it is plug and play using DHCP and may be the limit of VM's desires.
If people require the WAN and LAN requirements with sophistication from basic to advanced then it may be considered that the knowledge level required does not suit mass market release and especially if people are going to tie themselves and support in knots.
It is good that he communicates but the strategy dictates what his audience is.