Quote:
Originally Posted by Masque
---------- Post added at 18:57 ---------- Previous post was at 18:54 ----------
If Retentions or Customer Services do not follow their guidelines as they are supposed to then they should be disciplined as otherwise what is the point of the Terms and Conditions, the are many agents though that will not budge and put notes on the account to prevent it going through on the following calls.
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isnt retentions guidelines to retain customers tho? I assume to do that target they are able to flex more than the normal CS rep.