Quote:
Originally Posted by Masque
If you ring up as ask to be upgraded and they say yes sir we can do that do you want to go ahead, and you say yes and then proceed to pay for your services then you have accepted the contract and it does actually stand up in a court of law.
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Your claims are not what I have found from experience.
Whether to sales or retentions I always ask "will this commit me to a new contract". If the answer is yes then unless substantial value is being added, I decline.
To give you an example from last week..... Retentions offered me a deal on phone call plan which I declined because it added three parts of nothing in value, lost my remaining pathetic old retentions payment and bought on ongoing years loyalty for next to nothing.
Upgrading from 20megs to 50megs used to require a new contract but unless things have changed (yet again), no new contract is required for the upgrade.
Unless things have changed, the last time I agreed to a verbal contract it was followed up with a written one (as agreed) within days.
To a business an annual contract is valuable as the liability placed on the customer ensures a certain income for a business. If the 20meg to 30meg involves a contract, my interest will vanish.
If you and Ben are thinking that those who are paying customers are contracted to pay until cancellation releases them from obligation ( 1 month ), and that is your idea of a contract, then you have been keeping bad company with the spin masters that run VM.
It is universal that customers need to go through protocols to terminate service (unless in timed contracts eg 1 year). A contract to supply that can be exited within a month with written notice is a heck of lot different than one that ties a customer for a year. I consider the former as a contract similar to most utilities and the latter as a contract which carries a commitment to pay whatever the total annual cost is even if personal circumstances change.