[Horizon]

We'll agree to disagree Masque.

I look forward to a court case where VM is suing a customer for breach of contract, when they've never signed or agreed to be bound by one. There's never been a court case yet and there never will be.

Saying "upgrade me" is not the same as saying "yes, I'll abide by new T&Cs". For it to be enforceable, VM must state there are new contract terms on the phone at the point of sale.

The only places where I find the call centres do it properly are for car insurance where they specifically state that you are entering into a new contract/new t&cs.