[orangebird]

Originally Posted by andyl

Orangebird

Email is rubbish and NTL have acknowledged that? Not to me they haven't. And even if they did, when are they going to do something about it (I did say other companies acknowledge and fix). As I said before, why put additional strain on the servers by trying to attract new custom when they can't deal with existing traffic?

No, they won't acknowledge to you personally, but they do publish service status etc.

They bring on new customers because email is not intended to be the main attraction of their products.

A universe that doesn't revolve around you? But it's about personal experience and as you're all right Jack everything's hunky dory? I acknowledge that you're happy with CS. Good for you. But very, very many of us are not. The fact that the collective personal experience is not a good one is more telling than your own seemingly remarkable good fortune.

I could out the same back to you - 'I've had problems so it must all be crap for everyone?

If you'd read my previous posts properly you'd see I've been an NTL customer for many years and my assumption that they make a tidy profit from me is based on the fact that they must have recovered their capital expenditure some time ago. Why am I still with them? Well, if you'd read my previous posts properly you'd know; it's a real hassle to change because - and I admit this was foolish - I get so many services through them. Perhaps you'd like to give your opinion on whether I should pay for the privilege of getting a service guarantee by switching to Business (and therefore presumably a decent level of service).

No, I don't think you should pay, purely because you're a resi customer, not a business customer. I think if you're that unhappy, you should bite the bullet and change provider. With companies falling over themselves to gain new business, I'm sure most of the leg work and hassle would be taken away from you by the companies you choose to change to?

So, as you say you can pass on messages to NTL: Business for me can I take it you work for them?

I work for ntl, but not for the Business Unit.

Could this and your happy CS experience be in any way connected (see Bill C's post)?

Not at all - employees do not have any priviledges or quick routes over non-employee customers, from install of services (which can take between 6-8 weeks), and I certainly don't know of any magical phone numbers to get me to the front of the CS phone queue.

If you are on the NTL payroll why not take on board the legitimate criticisms being raised in what was rightly described previously as a level headed discussion. Nobody's having a go at you personally (beyond suggesting your experience may not be shared by many of us) so chill out mate.

Heed your own advice. I do take on legitimate critism, every day on this forum. I also try and help out where ever I can is a customer needs help because of bad service. What I don't accept is p1ssing and moaning because someone couldn't get what they wanted and their threats to leave made to look foolishly empty. Yes, my experience of ntl CS maynit be so common, but think about it, we're on a website that was created for p1ssed off customers, (nthellworld) not those who are actually happy. I do not like you insinuating that just because I work for ntl that I q-jump over full paying customers, or that I accept sub standard service and let the little things go by, because I don't.