Quote:
Originally Posted by Blackened
Is that from the horses mouth Masque? Retentions have been told not to allow something which is in their remit specifically for this product?
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I always find Retentions to be very flexable particular if they've just been bombarded for over a week with hundreds of calls and any "rules" soon get changed. As always with these things, timing matters.
It's like with TIVO, I upgraded my telephone to XL recently, even though I didn't want to, to get the tivo deal. If the deal turns out to be I have to pay £199 for it, it's goodbye VM. I've have yet to hear of a situation where VM will lose a customer of over 20 years over £100. But I guess there's always a first time! And I don't expect to pay a £100 "activation" fee either. I have my nice friendly Scottish retentions bloke on speedial all ready and waiting.
If that doesn't work, I have another number to use and that is always very effective.
Quote:
Originally Posted by qasdfdsaq
Unlikely. Any 20mb users with a Superhub will only have got them in the last couple months or so, which means they will still be in contract..
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I've never signed a contract or agreed to one on the phone and got a free superhub just before Christmas with the obvious pre-knowledge of the impending upgrade to 30mb.
The last contract and only contract I signed with the cable company was back in 1991 and I have no intention of signing another.
I'm generally quite critical of VM on forums, but one thing I have always found is that when push comes to shove, the cableco will look after its best customers, unlike SKy or BT. Just takes a bit of pushing and shoving to get there sometimes, that's all.