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beardsley · 27-01-2011, 11:10

Back in October I called Customer Retentions to renegotiate because a load of loyalty discounts had come to an end. The rep I spoke to mentioned that the 20Mb was going to be upgraded to 30Mb "by the end of January". On the basis of this, I decided to stay with VM.

So the information was circulating around back then.

I called yesterday to query the situation and confirm that they would not be asking me for an upgrade fee, as the upgrade formed a basis for my agreeing to another 12 months. The rep I spoke to denied all knowledge of the 30Mb, but when I gave him some details, he admitted that he did know about it but could not say anything.

I have no issue with him having to toe the party line, but in the course of conversation he mentioned that my are was enabled for BT Infinity. I checked this and I can yet 30Mb download/6Mb upload for a similar price to what I am paying VM at the moment (With the various discounts it makes a direct comparison difficult).

I agreed with him that I would call back after the official announcement and see what VM could do for me, otherwise it is time to give BT a try.

27-01-2011, 11:10	#503
beardsley Inactive Join Date: Jun 2003 Location: Hampshire/Surrey border Posts: 128	Re: 20 Mb/s to 30Mb/s free upgrade Back in October I called Customer Retentions to renegotiate because a load of loyalty discounts had come to an end. The rep I spoke to mentioned that the 20Mb was going to be upgraded to 30Mb "by the end of January". On the basis of this, I decided to stay with VM. So the information was circulating around back then. I called yesterday to query the situation and confirm that they would not be asking me for an upgrade fee, as the upgrade formed a basis for my agreeing to another 12 months. The rep I spoke to denied all knowledge of the 30Mb, but when I gave him some details, he admitted that he did know about it but could not say anything. I have no issue with him having to toe the party line, but in the course of conversation he mentioned that my are was enabled for BT Infinity. I checked this and I can yet 30Mb download/6Mb upload for a similar price to what I am paying VM at the moment (With the various discounts it makes a direct comparison difficult). I agreed with him that I would call back after the official announcement and see what VM could do for me, otherwise it is time to give BT a try.