andyl

Orangebird

Email is rubbish and NTL have acknowledged that? Not to me they haven't. And even if they did, when are they going to do something about it (I did say other companies acknowledge and fix). As I said before, why put additional strain on the servers by trying to attract new custom when they can't deal with existing traffic?

A universe that doesn't revolve around you? But it's about personal experience and as you're all right Jack everything's hunky dory? I acknowledge that you're happy with CS. Good for you. But very, very many of us are not. The fact that the collective personal experience is not a good one is more telling than your own seemingly remarkable good fortune.

If you'd read my previous posts properly you'd see I've been an NTL customer for many years and my assumption that they make a tidy profit from me is based on the fact that they must have recovered their capital expenditure some time ago. Why am I still with them? Well, if you'd read my previous posts properly you'd know; it's a real hassle to change because - and I admit this was foolish - I get so many services through them. Perhaps you'd like to give your opinion on whether I should pay for the privilege of getting a service guarantee by switching to Business (and therefore presumably a decent level of service).

So, as you say you can pass on messages to NTL: Business for me can I take it you work for them? Could this and your happy CS experience be in any way connected (see Bill C's post)? If you are on the NTL payroll why not take on board the legitimate criticisms being raised in what was rightly described previously as a level headed discussion. Nobody's having a go at you personally (beyond suggesting your experience may not be shared by many of us) so chill out mate.