Quote:
Originally Posted by Chrysalis
you have included line rental's and other factors into this?
infinity is barely available in 1/3rd of cabled areas at present and will only be available to just over half when their planned rollout is done.
I repeat my previous point, boosting 20mbit to 30mbit is pointless. if a customer is going to move because infinity is faster they will still move as 40 beats 30 just as 40 beats 20.
I am more inclined to think this has these 2 purposes.
1 - to tie people in to new contracts for upgrading.
2 - a way to get people to use the new superhub which will then make it easier to get them to upgrade to higher tiers in future.
To be honest you sound the type of customer I wouldnt want anyway, the type who is a mercenary with no loyalty moving around to wherever the best deal is at a time. These are the customers who force quality downwards. I have always considered retentions overly soft not the other way round. So you want more speed for less money regardless of how practical it is to supply it to you at that cost. However dont worry I am sure retentions will cave in to your demands and you will get what you want. If not the CEO office will.
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Thanks to what was NTL's gross unreliability in the past I do have a BT line (always had one) and ADSL.
Yes I have factored in line rental and included the VM line rental for a phone which I never use. When all costs are factored into the equation VM are losing competitiveness against other offerings.
Assumptions about my loyalty have you way wide of the mark. I have been on cable since Cabletel back in the days of analogue TV and dial up. I was one of the early adopters of the new fangled broadband so I have been with VM and its predecessors for years.
Apart from appallingly bad service often for months at a time, VM have twice allowed me to carry on paying much higher rental than was needed. I was an early adopter of V+. paid £150 installation and then £10 per month rental for 18 months whilst people paying half that install fee were rent free. They also put my ad hoc packages into a bundle at a reduction of £8 per month but months after the introduction of bundles. I had to jump through a number of hurdles to get a retentions deal which over time would have redressed the well over £200 they allowed me to wastefully give to them. That deal is now worth almost nothing due to deliberate erosion on VM's part.
In contrast BT call me every couple of years to review my costs and if applicable offer a deal which on the last change saw a call plan implemented that brought about a monthly saving of £100+ (we use the phone a lot).
A nil cost call plan is included in Infinity (UK calls up to 1 hour) which pulls their costs in line with VM 20meg. VM would only implement a call plan on their phone with loss of the remaining retentions deal plus a 12 month contract.
IMO VM are not a company that I would do business with if direct competition was in place. They have little understanding of plain English and through spin have distorted facts into some sort of alternative reality. Everything they do has some sort of gotcha attached to it and free as in the 20 to 30 upgrade is not a big deal but when something costs something (for any reason) free it ain't.
If I do not get a deal I am gone and if you had been through what I have endured over years you might think as I do.