Quote:
Originally Posted by helmutcheese
I will take the WEBPAGE on VM site (before it was pulled) over his word and I bet I get 30meg on the 1st Feb.
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I would not hold your breath as it mat be done in stages area by area as with all previous upgrades or have you forgotten that fact as simply flicking a switch could cause major issue.
Quote:
Originally Posted by helmutcheese
AGAIN I have been with them 10+ years and each and every upgrade the staff on the phone do not have a clue about "NEW" services/upgrades when customers find out through sites like this one.
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You would be surprised how much an agent actually knows about the services provided and by how little they will tell you.
Quote:
Originally Posted by helmutcheese
They are LAST to be told and know less then some peeps here !
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The first you probably knew about the possibility of an upgrade would be the first time you saw this thread and you then think that staff are unaware of what is going on well before you! sorry but you are deluded.
---------- Post added at 09:51 ---------- Previous post was at 09:49 ----------
Quote:
Originally Posted by helmutcheese
That is not the issue here !
The issue is some are in denial that there will be a 30meg service even though it was put up on VM site.
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No one is in denial as the has still been no official announcement over any upgrade or have you conveniently forgotten that part and the webpage has long since been taken down as none of it was active.
---------- Post added at 09:53 ---------- Previous post was at 09:51 ----------
Quote:
Originally Posted by Harryn9000
because if they know anything they will have been told not tell anyone and the person u suspect of denial has nothing to do with upgrades or new services, he only tech support ,they no as much as u or i so just leave it and wait till 1st of febuary.it only just over a week.
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All broadband technical support agents have to be aware of any upgrades that take place so we can offer support to the product otherwise you would wonder what was going on if you called in with an issue after being upgraded.