Quote:
Originally Posted by Chrysalis
unless they contact a manager during the call? which my agent did.
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As I said the is a process to follow and from what you say the manager did not follow it.
---------- Post added at 20:27 ---------- Previous post was at 20:23 ----------
Quote:
Originally Posted by Nopanic
Its not really worth arguing about it .. I just hope you don't get billed if the modem shows up ..
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Exactly because all I am doing is pointing out what should actually happen.
I am glad that I am a technical support agent for the simple fact that if anyone actually came through to me over this issue then I would not have to deal with them and I would just transfer you to Customer Services as upgrades are part of their remit so they could take any flack.