Quote:
Originally Posted by Nopanic
In his defence, an agent has a restricted limit on the credit they can give a customer. If they sent out a superhub (assuming the code hasn't been added since he was last in work) the charge would have to be corrected by a manager.
Which means sending out a free Superhub is not possible for an agent.
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unless they contact a manager during the call? which my agent did.
---------- Post added at 20:19 ---------- Previous post was at 20:18 ----------
Quote:
Originally Posted by jb66
I'd take masques word over a call center agent any day of the week
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true as after all I have no superhub here yet, is possible me (and others here) have been lied to over the phone.