Quote:
Originally Posted by Chrysalis
I am talking about the superhub which you claiming is impossible to send out without a £75 fee.
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If the agent and their manager actually follow the correct process on the system then no one should receive a free Superhub even if you have followed a dead link and phone up to complain about it not actually working, all they should be doing is advising you to callback once the upgrade is in the public domain as otherwise by sending out a Superhub because you have demanded one they could actually cause issues with your account when the upgrade is finalised.
I personally would prefer to get my upgrade ordered when it is officially launched because I know that all the correct procedures and codes are in place and that nothing should go wrong.
I see no reason to actively chase the receipt of the Superhub when you will be receiving one anyway as part of the upgrade.
---------- Post added at 20:17 ---------- Previous post was at 20:14 ----------
Quote:
Originally Posted by Nopanic
In his defence, an agent has a restricted limit on the credit they can give a customer. If they sent out a superhub (assuming the code hasn't been added since he was last in work) the charge would have to be corrected by a manager.
Which means sending out a free Superhub is not possible for an agent.
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No first line agent can credit such an amount only their manager can do so and even then they should not be doing so as it is not part of the process and any manager worth his salt should be doing this either.