Quote:
Originally Posted by helmutcheese
@ Chrysalis I agree !, It would seem a certain VM staff member is in denial in this thread !
I and many others got the 30meg upgrade when it was live (not cached), I have the cost of it all layed out in B/W and confirmed by the staff member who is to call me back on 1st FEB.
So why keep telling peeps otherwise ?
I can tell you something for a fact over the past 10+ years with them as a customer, that most of the staff are the last to find out anything about upgrades !
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I think you have said it all as on 1st February you are expecting a callback from an agent, so as yet you do not actually have an upgrade due to the fact that it is impossible to be booked onto the system as the are no codes for any agent to use until it is officially launched and training of Customer Service agents take place on the new product.
---------- Post added at 18:38 ---------- Previous post was at 18:35 ----------
Quote:
Originally Posted by Chrysalis
helmutcheese indeed, obviously the system can be overriden as retentions and the ceo office do it on a daily basis.
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They cannot give you a non existent product though such as the upgrade you are all seeking as it is not available for anyone at present.