Quote:
Originally Posted by jb66
The customer could refuse a new modem to be posted as an engineer will fit a hub
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That is not allowed at present as it is not an upgrade and the process makes us send a modem as otherwise we can be pulled by management for not following process and be disciplined.
So if a customer rings up and I diagnose a faulty modem then I will send out a standard modem via courier as per process, so it is not worth even trying to fake a fault in order to get an engineer as a dead modem gets a replacement sent out via courier.
---------- Post added at 06:19 ---------- Previous post was at 06:17 ----------
Quote:
Originally Posted by The-Kevster
Would have to disagree with you there. VM support India put mine through the system last night and uk tech support confirmed it will be with me Tuesday at the latest.
VM need to be more consistent.
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You did mention India and even their Technical Support are not magic and do not have the codes on the system to send a hub as it will disallow each and everytime they try to order one
, so they are either lying to you or taking the michael.
---------- Post added at 06:20 ---------- Previous post was at 06:19 ----------
Quote:
Originally Posted by qasdfdsaq
People are getting confused here, there's no codes for the 30mb broadband tariff - yet. The superhub is free. The £30 charge is for upgrading to 30mb.
The superhub is, and has been available for some time, both as an optional upgrade as well as an inclusive freebie. It can be ordered or sent by CS on request.
The 30mb product does not officially exist and cannot be ordered or put on your account by CS. The only people who can get it are testing staff.
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The Superhub at the present time costs £75 if you are already on 20Mb so it is not free to anyone as the is no offer saying otherwise that exists on the system at this time.