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Originally Posted by Neil
Mark-with respect.....
You can't say "they do", because is it clear from the thread starter's post that "they don't"!
The only point that I am trying to make is that any company that lets nigh on £1000 per year's worth of business go that easily clearly doesn't give a you know what, & must have a very arrogant attitude towards it's customers.
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Neil, every company has good and bad employees. A good employee in this case will fight to keep a customer. A bad one won't.
A friend of mine is seriously considering leaving T-Mobile. He is a long term customer (he joined One-2-One as it was then 1 day after it launched), but is considering leaving as he changed tarrifs a year ago, and where as he was getting 300 minutes a month free, they cut it to 200 and told him the extra 100 minutes a month was a year long bonus. His complaint is that he was never told that when he was sold the new tarrif.
Now, when he phoned, T-Mobile didn't offer any kind of retention package, and basically told him to go to another mobile company.
When he left NTL two years ago, the retentions department fought tooth and nail to keep him, even offering free TV & Phone for 3 months. This was worth a hell of a lot of money, as he had the complete TV package, and had all Sky Sports/Movie channels, and all the Channel 4 film channels, basically every every non-premium channel, and most of the premium ones). Sadly, they couldn't offer the one thing he wanted, broadband, as it was not available in Lewisham then (that was actually the reason he was leaving).
True, NTL doesn't always offer packages like this, and also true, it does make financial sense for them to do so (after all, it costs a lot less to offer someone free BB/Tv/Phone for three months than it does to lose them as customers), but the grass isn't always greener. Other companies do fall short too..