Cable Forum - View Single Post

helmutcheese · 20-01-2011, 13:18

I called back and got another guy who I could actually understand and he actually had a clue on all the information !

He said the the 0800 number in the generic E-Mail that all peeps would get was so we would call and they could take all our details so on the 1st Feb he personally can be one of the staff to call back all the peeps who used the website for the 30meg upgrade.

He told me the bank will no doubt give back the £30 when the transfer which is pending fails due to the 72 hour window passing as the order cannot be processed till the 1st Feb and then the Superhub will be sent out by post and it SHOULD be a self install.

He also gave me a direct number to him in case I miss his call !

20-01-2011, 13:18	#241
helmutcheese Permanently Banned Join Date: May 2007 Posts: 155	Re: 20 Mb/s to 30Mb/s free upgrade I called back and got another guy who I could actually understand and he actually had a clue on all the information ! He said the the 0800 number in the generic E-Mail that all peeps would get was so we would call and they could take all our details so on the 1st Feb he personally can be one of the staff to call back all the peeps who used the website for the 30meg upgrade. He told me the bank will no doubt give back the £30 when the transfer which is pending fails due to the 72 hour window passing as the order cannot be processed till the 1st Feb and then the Superhub will be sent out by post and it SHOULD be a self install. He also gave me a direct number to him in case I miss his call !