Quote:
Originally Posted by helmutcheese
After my initial call I mentioned in previous post because of the generic E-Mail I received claiming I had needed informational missing I called VM on that 0800 number 5mins ago.
I got a guy who I could hardly understand even though he was in England !
He knew of the 30meg upgrade but said it cannot be processed till the end of the month.
I asked if I had been charged the £30 and he said not yet till its processed and I then asked if they were sending the Superhub out so it will be here by end of month and he said the engineer will bring it. !
I said it claims on the website its a self install unless there is any issues and to cancel it if it is not.
He then said as its a new package install they may need to come (I'm on 20meg now) he will be able to confirm if it is or not neared the time.
Bit of a joke IMO but that is what my service has been since the merger with NTL then a few months later under the lease of VM branding.
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Even if you were to order now and if it due to launch Feb 1st, you still would have to wait until then for anything to happen, so there's no real difference to be honest.