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helmutcheese · 20-01-2011, 12:59

After my initial call I mentioned in previous post because of the generic E-Mail I received claiming I had needed informational missing I called VM on that 0800 number 5mins ago.
I got a guy who I could hardly understand even though he was in England !

He knew of the 30meg upgrade but said it cannot be processed till the end of the month.

I asked if I had been charged the £30 and he said not yet till its processed and I then asked if they were sending the Superhub out so it will be here by end of month and he said the engineer will bring it. !

I said it claims on the website its a self install unless there is any issues and to cancel it if it is not.

He then said as its a new package install they may need to come (I'm on 20meg now) he will be able to confirm if it is or not neared the time.

Bit of a joke IMO but that is what my service has been since the merger with NTL then a few months later under the lease of VM branding.

20-01-2011, 12:59	#237
helmutcheese Permanently Banned Join Date: May 2007 Posts: 155	Re: 20 Mb/s to 30Mb/s free upgrade After my initial call I mentioned in previous post because of the generic E-Mail I received claiming I had needed informational missing I called VM on that 0800 number 5mins ago. I got a guy who I could hardly understand even though he was in England ! He knew of the 30meg upgrade but said it cannot be processed till the end of the month. I asked if I had been charged the £30 and he said not yet till its processed and I then asked if they were sending the Superhub out so it will be here by end of month and he said the engineer will bring it. ! I said it claims on the website its a self install unless there is any issues and to cancel it if it is not. He then said as its a new package install they may need to come (I'm on 20meg now) he will be able to confirm if it is or not neared the time. Bit of a joke IMO but that is what my service has been since the merger with NTL then a few months later under the lease of VM branding.