Quote:
Originally Posted by Blackened
The number I got was 0800 052 7588 which was a no menu and answered within a couple of rings. They then transferred me through to CS anyway who answered but had no idea what I was on about & put me on hold for 20 mins. Despite me having a reference number AND an order number, there's nothing on my account to reflect that so I came away with nothing, not even the hub. Was told to call back on 1st February when 30mb will be available.
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So in spite of us having a checkout order number, a reference number and two confirming emails from Virgin, (the last one being sent from them at 6-30 last night), Virgin are now saying our order dosen't exist! I don't mind waiting but I assumed that I would be on some sort of a "list". Why also are some being sent out the super hub while others are being told to ring back after 1st February? This seems like an awful Virgin "mess up" to me.
