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**Chris** · 18-01-2011, 11:12

If you're thinking that 20Mb customers are going to get a free upgrade to 30Mb then you're thinking correctly. They are. Whether the upgrade is automatic or on request is not covered in the article, because we do not have that information and VM has not released it.

The article is perfectly clear about the facts as we know them. It only becomes unclear when you start to expect it to answer questions or prove points that the article never set out to make.

Again, do not read anything into the word 'upgrading' in the article quote. The quote deals with the matter of who qualifies for a superhub and accidentally mentions an un-announced, un-released product in passing. It is that accidental mention of 30Mb that allows us to know that it is coming. A couple of pointers from people behind the scenes have allowed us to add a little more detail but, for most of it, we will have to wait for VM's official announcement.

18-01-2011, 11:12	#39
Chris Trollsplatter Cable Forum Team Join Date: Jun 2003 Location: North of Watford Services: Humane elimination of all common Internet pests Posts: 38,328	Re: 20 Mb/s to 30Mb/s free upgrade If you're thinking that 20Mb customers are going to get a free upgrade to 30Mb then you're thinking correctly. They are. Whether the upgrade is automatic or on request is not covered in the article, because we do not have that information and VM has not released it. The article is perfectly clear about the facts as we know them. It only becomes unclear when you start to expect it to answer questions or prove points that the article never set out to make. Again, do not read anything into the word 'upgrading' in the article quote. The quote deals with the matter of who qualifies for a superhub and accidentally mentions an un-announced, un-released product in passing. It is that accidental mention of 30Mb that allows us to know that it is coming. A couple of pointers from people behind the scenes have allowed us to add a little more detail but, for most of it, we will have to wait for VM's official announcement.