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Originally Posted by Neil
Here we go again.... 
How many more times do I have to point out that when I say "ntl treats it customers badly" I am not referring to all staff??
I know that their are plenty of customers who are perfectly happy with the treatment they receive from ntl. 
I am only referring to the muppets that have been referred to by the posters in this thread.
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I beg to differ - where in this thread have you stated that it's a singular case?