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Originally Posted by Neil
Here we go again....
How many more times do I have to point out that when I say "ntl treats it customers badly" I am not referring to all staff??
I know that their are plenty of customers who are perfectly happy with the treatment they receive from ntl.
I am only referring to the muppets that have been referred to by the posters in this thread.

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But you're not Neil, you're saying that this is the policy of the company, when it isn't.
Any member of staff that thinks customers leaving is unimportant shouldn't be in the job, and I know their managers would say the same thing.