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Originally Posted by Mark B
No they weren't, but what you've done Neil, again, is taken this and stated that it is the company's official policy and that therefore every single customer is treated like this.
It simply isn't the case, and it's actually offensive to me personally, given that Retentions was my job until two weeks ago, to suggest that it is.
Please differentiate between one member of staff apparently giving a poor service, and the national policy of the company as a whole, because at the moment you're not doing.
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Here we go again....
How many more times do I have to point out that when I say "ntl treats it customers badly" I am not referring to all staff??
I know that their are plenty of customers who are perfectly happy with the treatment they receive from ntl.
I am only referring to the muppets that have been referred to by the posters in this thread.
