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Old 15-01-2011, 21:32   #5
Ben B
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Re: on demand - absolute rubbish

Quote:
Originally Posted by sequin01 View Post
VOD has never really worked
keep getting the "this service isn't avilable right now ......." message

have tried unplugging the box etc. Rang 151 and got a message saying your box now has a handy tool so you can fix it yourself by going to option 9 on the menu "help & info" then select virgin tv and fix it assistant - great except when I press 9 I get the same error message "this service isn't available....." and the phone then went quiet, no messages, no music, no nothing

any ideas ??
If you can't even access the Help & Info section then it could be that your box isn't even getting a return path, is the online light flashing on the front of the box? Either way you will need a tech as spiderplant has said
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