[pip08456]

VM certainly have the means necessary to be the best ISP in the UK but there are several ways in which they fail.

First and foremost has to be their script reading worse than useless offshore support.

I'm not saying support should be brought back to the UK but other providers have offshore support which are head and shoulders better than the VM cheapo offering.

VM are their own worst enemies when it comes to how they advertise against their competition.

The "download what you want when you want" with the little No1 next to it doesn't really pan out as most takers don't read it. They want to do what they've been told they can do.

Then you have oversubscription in areas.

Being a frequent visitor on the VM forum I can see the frustration caused when a user is told that support can see times of high utilisation on his "local chassis" (CTMS) but it is not at a level for them to raise the issue. When it increases (read service gets even worse) then they will pass it over to planning to arrange for it to be alleviated. After that planning will arrange a date 2 or 3 month hence to implement the changes. So if the service is c**p due to utilisation it has to get c**pier before they will do anything about it.

I'm one of the lucky ones in that I am not in an area where this happens and my only beef with them is the trafific shaping they have introduced affects even the light downloader like myself on the protocols they've introduced it.

I've said before. VM have all they need to be the best ISP but don't use it correctly. Put the customer first and don'ttreat them like a milk cow.