Help!!
I was on 2MG was upgraded to 10MG (m), rang VM monday as looking to review account in these times:
after talking to chap endeed up on:
Mon:XL 20MB BB, XL Phone +0870/0845 Bundle, L TV, all for £60.49 per month ( New 12 month contract) & get ''Super Hub'' latest tech plus wirless etc. Great I though as just bough kids to get this off home PC as brought them Laptops a month ago was looking @ options.
Result
Wed: D-Link Router turns up, so think this cannot be right?
Ring VM, lady says Chap key'd wrong code '' very sorry '' we'll send out ASAP '' Super Hub '' as promised OK as marked on my a/c (mistakes happen I think)
Fri: Get home to find ''The Hub'' has been delivered today check website & prev posts, very angry as not '' super Hub '' as promised
I will call 1st thing TMO, how do I get this resolved ASAP, Pls advise how to approach them, been with them sine:
Bell Cablemedia, Cable Wirless, NTL & Virgin Meda (94- to now)
Never had any issues with CS before, and before people say India issue, I went through via '' thinking of Leaving option '' both times and chap & lady both English.
Pls advie, thanks in advance.
Mala 786
Virgin Media Super Hub
Discover unbeatable wireless with the Virgin Media Super Hub combined modem and router. Features include:
The best wireless broadband performance available
The latest wireless N technology
Future proofed for speeds of over 100Mb (thanks to DOCSIS3, if you’re interested!)
Improved coverage, with fewer 'black spots' in your network
Fantastic range, so you can work further away from your router
Great performance for home & small business networking
Super-fast file transfer between computers - ideal for sharing large files
The latest wireless encryption technology for extra security
Efficient power consumption
4 wired and wireless connections
We'll set it up for you during your installation
How much does it cost?
New and existing customers:
Free when you add or upgrade to 20Mb broadband,
50Mb broadband or 100Mb broadband
£75 when taken with 10Mb broadband