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zekeisaszekedoes · 14-01-2011, 14:22

Oh great, after nearly two weeks faffing around on the community forum over at the VM site I'm told "ring the helpline". Great. Because, y'know, there's no chance I was using the forum to avoid the whole "automated message/touchtone/guy with heavy accent I can't understand" rigmarole. Last time I spoke to a guy in India, he didn't even know what the word Ambit mean. Last time I got through to a woman in UK, she knew even less than that.

Poor service. This is exactly the reason a friend of mine got and then quickly cancelled the 50Mb package. Customer retention services should be as good as if not better than customer acquisition services.

14-01-2011, 14:22	#426
zekeisaszekedoes Permanently Banned Join Date: Jan 2011 Location: Hampshire, UK Age: 42 Services: 30Mb Broadband (XL), 2TB TiVo (M+), Samsung Galaxy Ace (M), POTS Landline (M). Posts: 823	Re: Virgin to give new Superhub out. Oh great, after nearly two weeks faffing around on the community forum over at the VM site I'm told "ring the helpline". Great. Because, y'know, there's no chance I was using the forum to avoid the whole "automated message/touchtone/guy with heavy accent I can't understand" rigmarole. Last time I spoke to a guy in India, he didn't even know what the word Ambit mean. Last time I got through to a woman in UK, she knew even less than that. Poor service. This is exactly the reason a friend of mine got and then quickly cancelled the 50Mb package. Customer retention services should be as good as if not better than customer acquisition services.