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Originally Posted by Neil
Most companies would not treat their customers like the 2 posters here.
Please read the thread again & tell me if you think that the CSR's responses were acceptable.
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No they weren't, but what you've done Neil, again, is taken this and stated that it is the company's official policy and that therefore every single customer is treated like this.
It simply isn't the case, and it's actually offensive to me personally, given that Retentions was my job until two weeks ago, to suggest that it is.
Please differentiate between one member of staff apparently giving a poor service, and the national policy of the company as a whole, because at the moment you're not doing.