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Originally Posted by Neil
Most companies would not treat their customers like the 2 posters here.
Please read the thread again & tell me if you think that the CSR's responses were acceptable.
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It was entirely acceptable IMO. The CSR explained to the customer what he could do to get the discount he wanted, and he didn't like the answer, then threatened to leave. The CSR said it's up to him, which it is.. - I can't see what so unacceptable about that?
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If ntl don't want to keep a customer that spends £80.00 per monjth with them because they can't make a profit from that, then ntl are in bigger trouble than they realise.
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But if he got his discount, ntl wouldn't be getting £80 a month, would they....
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OB-Why can't you just accept my point that these people were treated in an attrocious manner & ntl (or any company that spoke to customers like that) do not deserve that person's money.
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Because I don't think he was treated
attrociously at all. He didn't get what he wanted and got the hump. And you're being melodramatic.
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Don't make this thread out to be something it's not-we are discussing the manner in which these wage paying customers were spoken to & treated by ntl.
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I'm sorry??????!! Maybe we're reading different posts, but from what I can see, the post was about an existing customer not getting the same deals a new customer would, being told by the CSR he couldn't get the deal he wanted, then the customer threatening to leave, and the CSR telling him in a perfectly civil manner that that was his choice, and then the custiner throwing his toys out of the pram. I do believe it's
you making the thread out to be something it's not.
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[Edit]-Or perhaps you feel it's ok for those CSRs to deal with ntl customers in that way?
I know I don't......
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I don't think customers being treated shoddily by CSRs is at all OK - but neither do I think that just because I don't get or hear what I want all the time, that I've been treated badly. Which is what IMO seems to be the case here.
