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Originally Posted by Neil
Most companies would not treat their customers like the 2 posters here.
Please read the thread again & tell me if you think that the CSR's responses were acceptable.
If ntl don't want to keep a customer that spends £80.00 per monjth with them because they can't make a profit from that, then ntl are in bigger trouble than they realise.
OB-Why can't you just accept my point that these people were treated in an attrocious manner & ntl (or any company that spoke to customers like that) do not deserve that person's money.
Don't make this thread out to be something it's not-we are discussing the manner in which these wage paying customers were spoken to & treated by ntl.
[Edit]-Or perhaps you feel it's ok for those CSRs to deal with ntl customers in that way? 
I know I don't...... |
You can take the customers of any large company and find a few customers who say that they have suffered a similar response from the CS department. NTL are not unique here. You tend to find that a customer who doesn't get his/her own way can give a very much embroidered version of what happened during their exchange with the customer service agent. I have spent hours watching and listening to till point CCTV tapes following customer complaints and have found the complainants version more often than not is far from the truth of what actually happened.