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Originally Posted by Neil
Most companies would not treat their customers like the 2 posters here.
Please read the thread again & tell me if you think that the CSR's responses were acceptable.
If ntl don't want to keep a customer that spends £80.00 per monjth with them because they can't make a profit from that, then ntl are in bigger trouble than they realise.
OB-Why can't you just accept my point that these people were treated in an attrocious manner & ntl (or any company that spoke to customers like that) do not deserve that person's money.
Don't make this thread out to be something it's not-we are discussing the manner in which these wage paying customers were spoken to & treated by ntl.
[Edit]-Or perhaps you feel it's ok for those CSRs to deal with ntl customers in that way? 
I know I don't...... |
lol...chill neil
Is it not the case often that people think they are being delat with badly when they don't get what they want?
for example - I had a customer complain about me the other day because I was not able ot offer an evening appt, even though the company i work for does not offer that. they said my attitude stunk and i didn't know anything about customer services. When in fact my attitude was no different to all the happy people i speak to all day every day, bad news is hard to execpt for some people, especially when they expect to get something then are told no you can't have it
morale of the story from my point of view is don't ring a company threatening to leave unless they give you a new offer!! As sometimes companies are not going to give you what you want.
hope that all makes sense, kinda posting between calls at work
