I was under the impression this was sort of an automatic addon to my (contract) account?
I just checked my online account to find I had almost run out of ordinary minutes because the virgin allowance had not beed added this month.
I called in and to their credit they immidiately added the 3000 mins and gave me 100 mins of other allowance.
I gave natalie an old virgin mobile so that I could call her as often as I liked for this very reason.
Still a
for virgin mobile for sorting it, I was just surprised it hadn't been added on.