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Old 11-01-2011, 22:26   #9
jeffsm7
Inactive
 
Join Date: Jan 2011
Services: Virginmedia, V+ box
Posts: 2
jeffsm7 is an unknown quantity at this point
Angry Re: V+ Hard drive time left problem

I too have a Samsung V+ box giving problems.
After contacting Virginmedia today, I can confirm they say that HD recordings take 4 times as much recording space an SD. My concern is that the recording time left is often incorrectly shown. I recorded a program of 63 mins which only played for 35mins.(It showed as 63min recording). A later program did not record at all despite showing a record time of 35mins. The red bar at the top of the screen was still showing 27hrs remaining. Virginmedia were adamant that I was out of recording time, and after their reboot of my machine, this was confirmed, with drive state 'critical' showing. So why the error? Virgin said it was due to the microprocessor getting confused, and they recommend disconnecting from the mains once a week or at least every 10 days to reset everything. They say there is nothing wrong with the box. As a qualified electronics engineer, I would say there IS something wrong, either with the hardware or the software, and to expect their customers to 'reboot' their equipment weekly is just rediculous.
I also have a 'deletion' problem - despite repeated deleting, 'The Apprentice' keeps on returning. Virgin do know of this problem, and will be issuing a software update sometime!!!! In the meantime, as I still have 10 months to run on my contract, I will keep on unplugging my box, although I am going to see if I have any redress under the 'sale of goods act' in that the box is not suitable for the purpose it was sold (Rented). Jeff
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