Quote:
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Originally Posted by orangebird
Deep joy. Another 'bash ntl thread' for no good reason other than operating in a way the most companies do.
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Most companies would not treat their customers like the 2 posters here.
Please read the thread again & tell me if you think that the CSR's responses were acceptable.
Quote:
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Originally Posted by orangebird
TBH, why would ntl want to keep a customer, if they're not making any profit?  |
If ntl don't want to keep a customer that spends £80.00 per monjth with them because they can't make a profit from that, then ntl are in bigger trouble than they realise.
OB-Why can't you just accept my point that these people were treated in an attrocious manner & ntl (or any company that spoke to customers like that) do not deserve that person's money.
Don't make this thread out to be something it's not-we are discussing the manner in which these
wage paying customers were spoken to & treated by ntl.
[Edit]-Or perhaps you feel it's ok for those CSRs to deal with ntl
customers in that way?
I know I don't......