Quote:
Originally Posted by BenMcr
If a call misroutes with the new IVR it will be down to the customer 
If I remember correctly there is actually only one menu choice less on 151 than there is on 150 with the new IVR |
Yet to see it work as up to yesterday we never had it and still had to ask for customer account details, so we still had misrouted calls up to then.